Broadband Survey for Faster Internet

North Carolina Announces Broadband Survey and Encourages Your Participation for Faster Internet Connection

“Reliable internet access is crucial for getting North Carolina back on its feet so that students can learn, teachers can teach, businesses can grow and communities can connect,” said N.C. Department of Information Technology and State Chief Information Officer Tracy S. Doaks. “As communities begin to survey their citizens, we will gain a better understanding of North Carolina’s internet speeds and need, which is critical for building strategies to achieve affordable broadband access for all.”

The brief survey was created in collaboration with the Friday Institute at North Carolina State University. The survey can be taken online for users with internet access and by phone for users without service.

“Every community has different challenges and unique needs,” added Doaks. “Without the data to understand what those are, designing strategies and implementing plans to expand affordable broadband access will always be a challenge.”

Information gathered using the survey will be used to provide context to the state’s broadband picture, guiding funding opportunities through North Carolina’s Growing Rural Economies with Access to Technology (GREAT) grant program, informing research and policy recommendations, and supporting strategic targeting of additional funding channels.

This project is an extension of NCDIT’s Speed Reporting Tool, which allowed people to report whether they have internet access at their home or business and determine the speeds received at their address.

“Our office is continually looking for new ways to gather the data that will help us better understand and properly portray the real-life stories of students and families who can’t access the internet at home,” said Jeff Sural, director of the Broadband Infrastructure Office.

To access the online survey, visit: .  Residents without internet service, but with phones capable of text messaging, can text “internet” to 919-750-0553. Standard text messaging rates will apply.

Residents with land lines or cellphones that do not have texting capability, may call 919-750-0553. The interactive voice response system will guide them through a series of short questions to obtain their address and register it in the database as having no internet capability.

Governor Roy Cooper has made expanding broadband access a priority with the goal of affordable access for all North Carolinians. Executive Order 91 established a task force on connecting North Carolina to help achieve this goal.

About the Broadband Infrastructure Office

The Broadband Infrastructure Office is a division of the North Carolina Department of Information Technology working to enhance affordable high-speed internet access and adoption in communities across the state. The office administers the GREAT rural broadband grant program, facilitates partnerships with broadband providers, gathers data to identify unserved areas, and provides policy and technical guidance to local and state leaders. Broadband access and adoption can enhance a community’s viability and livelihood by creating income opportunities, facilitating greater civic and cultural participation, expanding educational opportunities, and providing access to health care providers and other essential services.